Get in touch.
There is no ticket system and no chatbot. Mail goes to one person, who reads it. Pick whichever address fits; if you pick the wrong one nothing bad happens.
Something is not working
Tell us the platform, the watch model, the kind of file, and what the banner in the app says. That is usually enough to work out what happened without a back-and-forth.
An idea or a request
Missing a file format, a reading setting, a complication? Say what you were trying to do. The problem is more useful than the proposed solution.
Privacy or security
Questions about the privacy policy, a data-protection request, or a security finding on the apps or this site. See also our security.txt.
Before you write
A few answers that cover most of what arrives:
- Nothing reaches the watch. Check the banner at the top of the phone app. It names the reason. The how-to page has the full checklist.
- I paid for Pro and it is not unlocked. Use Restore purchase in the app. The entitlement lives with your store account, not with us. There is no account on our side to look you up in.
- Can you recover my documents? No, and that is by design: your files never reach us. Delete the app and everything it held goes with it.
- Which languages? The apps and this site are in English, Spanish, French, German, Portuguese (Portugal and Brazil), Japanese, Simplified Chinese, Korean and Russian. Write in any of them. Replies in English or Spanish are fastest.
What to expect
Paperwrist is made by one independent developer, not a support department. Most mail gets an answer within a couple of days; security reports are acknowledged within two business days.
Bug reports are read even when they cannot be fixed quickly, and feature requests are kept in a list that genuinely shapes what ships next.